PRIVACY POLICY

About this Policy

Luxelleis is committed to protecting our customers’ privacy. Please take the time to review this notice, which explains what information we collect about you, how we use it, and your rights. Luxelle Limited (“Luxelle”, “we” or “us”) is the data controller of the personal data collected via or in connection with Luxelle and any associated App (the “Site”).

What Personal Data is Collected?

We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:

Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);

Transaction and billing information, if you make any purchases from us or use our Site (e.g. credit/debit card details and delivery information);

Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);

Information you provide us when you enter a competition or participate in a survey;

Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site, and

Other information necessary to provide the Site, for example, we may access your location if you give us your consent.

If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.

How is Your Personal Data Used?

Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

To fulfil your order and maintain your online account.

To manage and respond to any queries or complaints to our customer service team.

To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.

To improve and maintain the Site, and monitor its usage.

For market research, e.g. we may contact you for feedback about our products.

To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.

For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.

To comply with our legal and regulatory obligations.

We rely on the following legal basis, under data protection law, to process your personal data:

Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).

Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).

Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.

Our Site may allow you the option of adding additional information to your account profile, such as information about your skin type, skin tone, skin concern, make-up focus and hair concerns. We treat this information with particular sensitivity, as we understand it can reveal information about your health or ethnicity, for example. You do not have to provide this information to us, and can delete it or update it at any time.

Marketing

Marketing and advertising. To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so. In some cases, we may also make personal data available to third parties for advertising purposes – see “Collaboration Partners” in section 3 below for more information. You have the right to opt out of your data being processed for direct marketing purposes, including the disclosure of your data to third parties for such purposes. Some of the data disclosed to third parties is collected

through the use of non-essential cookies – you can choose to reject the use of cookies (and therefore prevent the sharing of this data) at any time. See section 4 for more information.

You may also see ads for our Site on third-party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may be because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads, you can change your cookie and privacy settings on your browser and on these third-party websites.

Who is Your Information Shared With?

  1. Who do we share personal data with?

We may share your personal data with third parties, for the purposes described above, in the following circumstances:

  • With other companies in our group of companies.
  • With our suppliers and service providers who process the data on our behalf, e.g., payment processors and delivery companies.
  • With our collaboration partners. We may exercise our legitimate interest to disclose your personal data to our collaboration partners, who are other retailers or consumer goods manufacturers. These partners will not have direct access to your personal data, but your data may be used to produce reports on consumer activity for these partners (those reports would not contain personal data) or for our partners and their vendors to target you as part of an online advertising campaign. The conduct of any such advertising campaign is the responsibility of our collaboration partner.

With our professional and legal advisors.

With third parties engaged in fraud prevention and detection.

With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.

In the event that we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.

Otherwise, where we have your consent or are otherwise legally permitted to do so. Live Chat Monitoring Feature As part of our move to Ring Central, we have implemented a feature that allows us to view the content being typed by customers in real time before they click send. This feature is designed to assist with the smooth handling of longer or more complex messages and improve response times. We ensure that this information is used solely to enhance customer support and is not stored or shared for any other purpose. Transparency and Privacy We are committed to maintaining your privacy and ensuring that your personal data is protected. This real-time typing visibility is part of our efforts to provide better service and is in line with standard practices adopted by many other leading chat providers. Rest assured, no information is processed or used inappropriately, and we take all necessary precautions to ensure your data remains secure. We collect customers’ email addresses at the start of live chat to send them transcripts of the conversation.

 

Storage and Retention

We use service providers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the European Economic Area, we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU’s standard contractual clauses. Please contact us if you would like more information about these safeguards.

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example, if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that when you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

Security

This Site ensures that data is encrypted when leaving the Site. This process involves the conversion of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel.

Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.

Children

Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

Cookies

Our Sites use cookies and similar technologies to provide certain functionality to the Site, to understand and measure its performance, and to deliver targeted advertising. Please see our Cookie Policy here for further information about the cookies we use and how to amend your cookie settings.



Your Rights

You have choices regarding our processing of your personal data as described in this section. Your rights under data protection laws: You have the right to:

  • Ask for a copy of your personal data, make corrections to your personal data, and in some cases, e.g. where our purposes for processing have come to an end, ask us to delete it.
  • Object to our use of your personal data in certain situations, including where we use your personal data for direct marketing. See section 5 “Marketing” for details of how to opt out of direct marketing.
  • Transfer your personal data, in certain circumstances, to another provider, in a commonly used format.
  •  

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are several limitations to these rights, and there may be circumstances where we are not able to comply with your request.

Contact Us

If you have any queries on any aspect of our Privacy Policy, please contact us via the message centre in your online account or use the details below:

Address: 

Last updated 10/3/25